Warranty

Warranty
A bike product or bicycle is deemed by the manufacturer as the group of components it is made up of - not a single item. The reason for this is that the parts of a component or bike are made by different companies and are therefore covered by warranties with different terms. Therefore any fault with a particular product or component on your bike will be dealt with as an individual issue with that particular faulty part.
It is required that you give us a chance to fix the problem before any refund or product swap can take place. Determining if it's a warranty issue will be decided between the supplier and us. Rest assured we will do our best to ensure that the issue is fairly resolved.
If you notice that something is wrong with a product that you have purchased from BikePRO, here's what to do:

First of all - STOP RIDING THE BIKE whilst it still has the broken part on it!!
BikePRO shall not be responsible for the proper use of the merchandise sold and the customer is urged to exercise caution and take all necessary safety measures in using the merchandise.
If you believe your product is suitable for warranty replacement, please contact us via e-mail or phone during business hours before attempting to return the product to us.
Warranties differ for the different parts on the bike. Please read the manufacturer's warranty carefully before proceeding to return the product. If a product comes with a warranty, it will cover manufacturing faults and defects but not damage caused by wear and tear, crashing or abuse. Most manufacturers warranties are valid for at least 12 months from the date of purchase.
Under most warranties the product should be returned to BikePRO and we will forward the product on to the wholesaler. In a very small percentage of cases you will be required to return the product to the wholesaler directly. Please contact BikePRO before sending the product anywhere if you are unsure of what to do.

If BikePRO decides that the part is defective under the warranty conditions then the part will be returned to the supplier, and once the problem is rectified the product will be returned to you. The initial costs incurred in returning the faulty part to BikePRO are borne by the customer, and BikePRO and the supplier will pay for any subsequent freight.

If BikePRO rectifies the problem without needing to return the product to the supplier you will need to pay the return postage on the product.