Return Policy

Return Policy
We want you to be completely happy with your purchase, therefore we will endeavour to provide a refund if you change your mind about a product. Please check the goods on delivery and ensure that they are supplied correctly. Before returning any goods, please contact BikePRO.

When returning goods please take care to package them appropriately as by law the customer is responsible for returning the goods to the supplier without them being damaged.

TIP: If possible, take a photo of the product and make a note of anything that is not as it should be before you send it back. This will help in the unlikely event that the courier company damages to the product on its way back to us.
Returning your goods implies you have read the Returns Policy and accepted our Terms. This policy does not affect your statutory rights in any way.

Basic Terms:

Goods must be:
1. Returned within 7 days of receipt.
2. Accompanied with your receipt.
3. In the original packaging.
4. Complete.
5. Clean.
6. Unused.

If any goods prove to be unsuitable, please return them for a full refund less our postage costs, which will be made in the same form as the initial payment.

Products that were on sale at the time of purchase may be returned if they are in original condition with complete packaging but a re-stocking fee may apply. The restocking fee will be equal to the difference between the normal retail price and the discounted price.

All freight costs incurred are the responsibility of the customer. NO REFUND of transport costs will be covered by BikePPO.

NO REFUNDS are available if the item was a special order. All deposits for special order bikes and bike products are NON-REFUNDABLE once the order has been placed, even if you change your mind. This is due to our low margins and the fact that special order items are very difficult to resell, as they are your individual specification. There is also limited space at BikePRO for special order goods to be stored.
BikePRO will only accept DVD returns where the DVD is still in the original plastic packaging.
Fair Play Policy
At BikePro we operate a fair play policy to protect you and us. Occasionally people push to warranty a product unfairly (ie when a product had been abused) or change their mind about a product well into it's usage. Although we do our best to resolve problems, we don't consider this kind of thing fair play. It is in both our interests to have happy customers - so please be straight with us and we'll be straight with you. :)

Below is basically what you are required to do by law
If your purchase does not perform as specified by the manufacturer we are happy to exchange it within 7 days of purchase.