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How to
Buy
Ordering is straightforward and easy with BikePRO,
however, please note that this is NOT an e-commerce site.
We do ask that customers fill out the 'customer information
form', in order to aid us in a fast and accurate delivery. Your
order will be processed once we receive confirmation of your order
and payment method. Please e-mail or call us (during shop hours) to
confirm product availability, final price and freight.
Ordering goods from BikePRO implies you have read our policies and
accepted our Terms. These policies do not affect your statutory
rights in any way.
Please choose both your Payment and Delivery Methods from the
selection below:
Payment Methods/Payment Options
Credit
Card
BikePRO can accept Visa, American Express or MasterCard.
When ordering using your credit card you will be asked for the
cardholder's complete name, address, telephone number, card number,
and expiration date. These details will be checked by BikePRO. In
the case of being supplied incorrect details, BikePRO will contact
you and may hold your order until correct details are received. For
more information on the treatment of your details, please read our
Privacy Statement.
For your security credit card payments are available with phone
orders only.
Direct Debit
Payment
Payment can be made via direct debit (over the counter at your bank
or via online banking) and paid into the BikePRO bank account. Your
order will be processed once we receive an email from you
containing the transaction receipt number. If paying via online
direct debit, please include your name in the description field,
and product details if there is sufficient space.
BikePRO Account
Details:
National Australia Bank
Account Name: Bikepro P/L
BSB Number: 083-153
Account Number: 536524435
Delivery
Methods
There are three options to consider for the delivery of your goods.
The best method of freight will depend on your purchase, with
consideration given to product size and weight, delivery time,
cost, and tracking and insurance options.
Express
Post
Express Post is limited to products 3kg or less that can fit within
the Express post satchel of 3100 x 4050mm. If you are at all unsure
that the product will meet these requirements please contact
BikePRO, as products that do not meet the requirements will be sent
with a more appropriate method of transport at the expense of the
customer.
Express Post has the advantage that it is guaranteed to be
delivered the day after your payment has been received. It is also
most likely to be the cheapest option for small orders.
There is however no insurance available on this method of delivery,
and once sent by BikePRO, risk of damage or delivery failure is at
the onus of the customer. Also, the package will only be delivered
if someone is at the specified address at the time of delivery. It
may be best to fill in a different delivery address (i.e. work) on
our order form if no one will be home during the day.
eParcel
eParcel is recommended for smaller items if insurance is required
or slightly larger items. Bikes cannot be sent with eParcel
however, as they are too large.
This method of delivery is generally slower than using the Express
Post service, but has the advantage that you can track the progress
of your parcel online and insurance is available. To confirm the
location of your parcel enter the tracking number provided by
BikePRO at the eParcel website: http://www.eparcel.com.au
Insurance is also available for the transport of your purchased
product when using eParcel. Insurance costs are set at 1% of the
value of the item that is being transported. For full terms and
conditions of the insurance refer to the Australia Post website:
http://www.auspost.com.au/statutorydocuments/generalpostalservices/Schedule_01.htm.
You can also transport your packages using eParcel without
incurring extra charges if you choose not to insure your goods.
Please select if you require insurance when placing your order.
TNT Ground
Express
TNT Ground Express offers a similar service to eParcel but it is a
better option for transporting larger items, such as complete
bikes.
The parcel tracking service is also available when using the TNT
Ground Express Service, just enter your tracking number at:
http://www.tnt.com/country/en_au.html
Insurance is also available on TNT freight at 1% of the cost of the
goods. This is an optional service and you will need to inform us
if you would like insurance when placing your order. For full
details of TNT Ground Express's Insurance Terms and Conditions,
please visit:
http://www.tnt.com/country/en_corporate/cq_terms.html.
Delivery
Schedule
If the product is in stock, we will do our very best to send out
the products the same day.
Cost
Orders will be charged freight at cost and your order will also
incur a nominal handling charge to cover the cost associated with
packaging your goods. This combined amount will be shown as the
freight value on your invoice.
Layby
BikePRO also offer layby with 3 months to pay. A 20% deposit is
required for these purchases.
Return Policy
We want you to be completely happy with your purchase, therefore we
will endeavour to provide a refund if you change your mind about a
product. Please check the goods on delivery and ensure that they
are supplied correctly. Before returning any goods, please contact
BikePRO.
When returning goods please take care to package them appropriately
as by law the customer is responsible for returning the goods to
the supplier without them being damaged.
TIP: If possible, take a photo of the product and make a note of
anything that is not as it should be before you send it back. This
will help in the unlikely event that the courier company damages to
the product on its way back to us.
Returning your goods implies you have read the Returns Policy and
accepted our Terms. This policy does not affect your statutory
rights in any way.
Basic Terms:
Goods must be:
1. Returned within 7 days of receipt.
2. Accompanied with your receipt.
3. In the original packaging.
4. Complete.
5. Clean.
6. Unused.
If any goods prove to be unsuitable, please return them for refund
less our postage & installation costs, which will be made in
the same form as the initial payment. 30% re-stocking charge will
apply.
All freight costs incurred are the responsibility of the customer.
NO REFUND of transport costs will be covered by BikePPO.
NO REFUNDS are available if the item was a special order. All
deposits for special order bikes and bike products are
NON-REFUNDABLE once the order has been placed, even if you change
your mind. This is due to our low margins and the fact that special
order items are very difficult to resell, as they are your
individual specification. There is also limited space at BikePRO
for special order goods to be stored.
BikePRO will only accept DVD returns where the DVD is still in the
original plastic packaging.
Fair Play Policy
At BikePro we operate a fair play policy to protect you and us.
Occasionally people push to warranty a product unfairly (ie when a
product had been abused) or change their mind about a product well
into it's usage. Although we do our best to resolve problems, we
don't consider this kind of thing fair play. It is in both our
interests to have happy customers - so please be straight with us
and we'll be straight with you. :)
Below is basically what you are required to do by law
If your purchase does not perform as specified by the manufacturer
we are happy to exchange it within 7 days of purchase.
Warranty
A bike product or bicycle is deemed by the manufacturer as the
group of components it is made up of - not a single item. The
reason for this is that the parts of a component or bike are made
by different companies and are therefore covered by warranties with
different terms. Therefore any fault with a particular product or
component on your bike will be dealt with as an individual issue
with that particular faulty part.
It is required that you give us a chance to fix the problem before
any refund or product swap can take place. Determining if it's a
warranty issue will be decided between the supplier and us. Rest
assured we will do our best to ensure that the issue is fairly
resolved.
If you notice that something is wrong with a product that you have
purchased from BikePRO, here's what to do:
First of all - STOP RIDING THE BIKE whilst it still has the broken
part on it!!
BikePRO shall not be responsible for the proper use of the
merchandise sold and the customer is urged to exercise caution and
take all necessary safety measures in using the merchandise.
If you believe your product is suitable for warranty replacement,
please contact us via e-mail or phone during business hours before
attempting to return the product to us.
Warranties differ for the different parts on the bike. Please read
the manufacturer's warranty carefully before proceeding to return
the product. If a product comes with a warranty, it will cover
manufacturing faults and defects but not damage caused by wear and
tear, crashing or abuse. Most manufacturers warranties are valid
for at least 12 months from the date of purchase.
Under most warranties the product should be returned to BikePRO and
we will forward the product on to the wholesaler. In a very small
percentage of cases you will be required to return the product to
the wholesaler directly. Please contact BikePRO before sending the
product anywhere if you are unsure of what to do.
If BikePRO decides that the part is defective under the warranty
conditions then the part will be returned to the supplier, and once
the problem is rectified the product will be returned to you. The
initial costs incurred in returning the faulty part to BikePRO are
borne by the customer, and BikePRO and the supplier will pay for
any subsequent freight.
If BikePRO rectifies the problem without needing to return the
product to the supplier you will need to pay the return postage on
the product. |
