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How to
Buy
Ordering is straightforward and easy with BikePRO,
however, please note that this is NOT an e-commerce site.
We do ask that customers fill out the 'customer information
form', in order to aid us in a fast and accurate delivery. Your
order will be processed once we receive confirmation of your order
and payment method. Please e-mail or call us (during shop hours) to
confirm product availability, final price and freight.
Ordering goods from BikePRO implies you have read our policies and
accepted our Terms. These policies do not affect your statutory
rights in any way.
Please choose both your Payment and Delivery Methods from the
selection below:
Payment Methods/Payment Options
Credit
Card
BikePRO can accept Visa, American Express or MasterCard.
When ordering using your credit card you will be asked for the
cardholder's complete name, address, telephone number, card number,
and expiration date. These details will be checked by BikePRO. In
the case of being supplied incorrect details, BikePRO will contact
you and may hold your order until correct details are received. For
more information on the treatment of your details, please read our
Privacy Statement.
For your security credit card payments are available with phone
orders only.
Direct Debit
Payment
Payment can be made via direct debit (over the counter at your bank
or via online banking) and paid into the BikePRO bank account. Your
order will be processed once we receive an email from you
containing the transaction receipt number. If paying via online
direct debit, please include your name in the description field,
and product details if there is sufficient space.
BikePRO Account
Details:
National Australia Bank
Account Name: Bikepro P/L
BSB Number: 083-153
Account Number: 536524435
Delivery
Methods
There are three options to consider for the delivery of your goods.
The best method of freight will depend on your purchase, with
consideration given to product size and weight, delivery time,
cost, and tracking and insurance options.
Express
Post
Express Post is limited to products 3kg or less that can fit within
the Express post satchel of 3100 x 4050mm. If you are at all unsure
that the product will meet these requirements please contact
BikePRO, as products that do not meet the requirements will be sent
with a more appropriate method of transport at the expense of the
customer.
Express Post has the advantage that it is guaranteed to be
delivered the day after your payment has been received. It is also
most likely to be the cheapest option for small orders.
There is however no insurance available on this method of delivery,
and once sent by BikePRO, risk of damage or delivery failure is at
the onus of the customer. Also, the package will only be delivered
if someone is at the specified address at the time of delivery. It
may be best to fill in a different delivery address (i.e. work) on
our order form if no one will be home during the day.
eParcel
eParcel is recommended for smaller items if insurance is required
or slightly larger items. Bikes cannot be sent with eParcel
however, as they are too large.
This method of delivery is generally slower than using the Express
Post service, but has the advantage that you can track the progress
of your parcel online and insurance is available. To confirm the
location of your parcel enter the tracking number provided by
BikePRO at the eParcel website: http://www.eparcel.com.au
Insurance is also available for the transport of your purchased
product when using eParcel. Insurance costs are set at 1% of the
value of the item that is being transported. For full terms and
conditions of the insurance refer to the Australia Post website:
http://www.auspost.com.au/statutorydocuments/generalpostalservices/Schedule_01.htm.
You can also transport your packages using eParcel without
incurring extra charges if you choose not to insure your goods.
Please select if you require insurance when placing your order.
TNT Ground
Express
TNT Ground Express offers a similar service to eParcel but it is a
better option for transporting larger items, such as complete
bikes.
The parcel tracking service is also available when using the TNT
Ground Express Service, just enter your tracking number at:
http://www.tnt.com/country/en_au.html
Insurance is also available on TNT freight at 1% of the cost of the
goods. This is an optional service and you will need to inform us
if you would like insurance when placing your order. For full
details of TNT Ground Express's Insurance Terms and Conditions,
please visit:
http://www.tnt.com/country/en_corporate/cq_terms.html.
Delivery
Schedule
If the product is in stock, we will do our very best to send out
the products the same day.
Cost
Orders will be charged freight at cost and your order will also
incur a nominal handling charge to cover the cost associated with
packaging your goods. This combined amount will be shown as the
freight value on your invoice.
Layby
BikePRO also offer layby with 3 months to pay. A 20% deposit is
required for these purchases.
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